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Refund & Cancellation Policy

Clear, transparent terms regarding membership cancellations, billing dispute processes, and refund eligibility.

Last UpdatedAugust 2026

Legal Review Notice:This document represents Vantoryx's commercial operating policy and platform terms. Specific statutory provisions, regional disclaimers, and privacy protections are periodically reviewed and updated to maintain strict compliance.

1. Cancellation Policy

You can cancel your Vantoryx Pro or Elite subscription at any time without questions or cancellation penalties.

How to cancel: Navigate to Settings → Subscription & Plans and select Manage Billing & Invoices. This opens your secure Paddle Customer Portal where you can cancel renewal in one click.

Access post-cancellation: When you cancel, your account retains full Pro or Elite access until the end of your current paid billing period (currentPeriodEnd). After the period concludes, your account automatically transitions to the Free tier without deleting any historical trades or data.

2. Refund Eligibility & Digital Services

Because Vantoryx provides instant digital software access, unlimited historical replay, and quantitative compute capacity upon purchase:

  • Monthly Subscriptions: Monthly subscription fees are generally non-refundable once the billing cycle has begun and compute resources have been utilized. However, if you experienced technical issues or were charged erroneously, contact our billing team within 48 hours of the charge.
  • Annual Subscriptions: Annual memberships come with a 14-day refund consideration window. If you decide within 14 days of your initial annual purchase that Vantoryx does not meet your needs, contact support for a pro-rated or full refund review.
  • 7-Day Free Trials: Our 7-day Pro trial allows you to explore the complete feature suite risk-free before any paid subscription commitment.

3. Requesting a Billing Review

To request a refund review or dispute an unrecognized charge:

  1. Email support@vantoryx.co with the subject line "Refund Request - [Your Account Email]".
  2. Include your Paddle Order Number / Transaction ID.
  3. Provide a brief explanation of the issue or technical reason for the request.

Our billing team reviews all requests within 1–2 business days. Approved refunds are processed back to your original payment method within 5–10 business days depending on your bank.